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Claim Can App
Helping Canadians find and track the benefits they need!

The Problem

Many Canadians miss out on support they’re eligible for. The current system is hard to navigate, filled with jargon, and scattered across multiple platforms.

The App empowers Canadians to confidently access the benefits they’re eligible for.
It replaces confusion and jargon with clear steps, real-time tracking, and secure support.

The Goal

Why I Designed ClaimCAN

I wanted to create a space that feels like it’s working with people, not against them. ClaimCAN is built for real life. It filters benefits based on need, tracks progress clearly, and stores documents securely.

Design Philosophy

ClaimCAN was built on the belief that navigating government benefits shouldn't feel like decoding a puzzle. My design philosophy centered around clarity, dignity, and empowerment, removing bureaucratic noise and making information feel human. I prioritized plain language, intuitive flow, and strong visual hierarchy so users could focus on what matters: getting the support they need. Good design doesn’t just streamline processes, it builds trust in systems that often feel inaccessible.

  • Personalized benefit suggestions

  • Clear summaries of what each benefit offers

  • Step-by-step application guidance

  • Live application status with next steps

  • Secure document uploads

  • English and French support

  • Accessible interface for all users

Key Features

Who It Helps

  • Students applying for OSAP

  • Families looking for housing or child benefits

  • Newcomers learning the Canadian system

  • Seniors trying to find the right support

  • Anyone overwhelmed by paperwork

My Design Approach

  • Empathy-driven: Mapped frustrations and needs across user groups

  • Plain language: Rewrote content to be easily understandable by all age group

  • Transparency-first: Users always know what they need, what stage they’re in, and what’s next

  • Inclusive UI: Designed for everyone, from first-time users to experienced applicants

What I Designed

  • Onboarding flow with quick sign-up and biometric login

  • Benefit dashboard with filter chips and smart sorting

  • OSAP benefit overview and application process

  • In-review and timeline-based application tracker

  • Saved documents vault in profile settings

  • Applied Benefits screen: Current, Saved, History views

  • Full mobile-friendly UI with government-style trust elements

  • Language Toggle: Easily switch between English and French

  • Clear, Simple Language: No legal jargon – written in plain, understandable terms

  • High Contrast Mode: For users with low vision or color blindness

  • Font Scaling: Supports larger text for readability

  • Screen Reader Compatibility: All UI elements are tagged for screen readers (ARIA labels)

  • Tap-Friendly UI: Large touch targets for easy mobile navigation

  • Alt Text for Icons & Images: Ensures visual content is accessible

  • Motion Sensitivity Respect: No flashing animations; motion effects can be reduced

  • Form Field Guidance: Each step includes hints, validation messages, and input help

  • Accessible File Uploads: Descriptive labels and instructions for uploading documents

Accessibility

  • Complexity of Government Benefits: Navigating 100+ overlapping programs with varying eligibility rules

  • Lack of Centralized Information: Users often need to visit multiple government websites to get complete details

  • Language & Literacy Barriers: Legal or formal language creates confusion, especially for newcomers and marginalized groups

  • Security & Privacy Expectations: Users need assurance that their personal data is protected at all times

  • Varying Provincial Benefits: Federal vs. provincial programs differ by region, adding layers of complexity

  • Outdated UX Norms in Government Portals: Existing sites are hard to use, especially on mobile

  • Limited Trust in Government Systems: Many users are skeptical or intimidated by bureaucratic processes

  • Mobile Accessibility: Not all users have access to laptops or high-speed internet – mobile-first was essential

  • Verification Process Constraints: Secure authentication (like SIN verification) had to be simple but robust

  • Inclusivity for Diverse Users: Needed to serve seniors, newcomers, people with disabilities, and more – all with unique needs

Challenges & constraints

What I Learned

The real success of a product isn’t just whether it works — it’s whether people feel empowered using it. ClaimCAN helped me see how product thinking, accessibility, and emotional design come together to create something people genuinely need and trust.

Try it yourself!

Any ideas, suggestions, or comments are always appreciated.

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